LoopOS
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Circularity for telcos: a growth lever, not just sustainability.

For telecom operators, LoopOS is a strategic layer to sell more devices, retain customers and hit ESG goals, managing the full lifecycle of smartphones across retail, e-commerce, repair and recommerce. Think of LoopOS as the Circular Hub connecting stores, online channels, processing warehouses and repair networks into one consistent operation.

Five telco models we power today

One Circular Hub. Five ways to grow.

From in-store trade-ins to enterprise fleet renewals and certified pre-owned, LoopOS orchestrates every circular channel inside a single operational backbone.

  • Model 01

    Omnichannel trade-in

    Store + online

    The most common telco use case: customers trade in an old phone and receive an immediate discount toward a new one, consistently across every channel.

    • In-store diagnosis (App Hubs): staff diagnose and value in front of the customer, fast, fair and consistent.
    • Online self-serve (App Submission): customers start online, run guided diagnosis, schedule pickup or store drop-off.
    • Frictionless omnichannel consistency: the value offered in-store matches the value online.

    Best for: Upgrades, contract renewals, store conversion, consistent CX across channels.

  • Model 02

    B2B fleet buy-back

    Telcos manage enterprise customers renewing hundreds, or thousands, of devices at once. LoopOS handles the scale without the manual overhead.

    • Bulk collection and processing for multi-device, multi-site corporate renewals.
    • Data erasure workflows integrated into processing for security and compliance.
    • Device valuation at scale, enabling credit mechanisms such as invoice credit or renewal incentives.

    Best for: Enterprise accounts, large refresh cycles, and secure processing requirements.

  • Model 03

    Device-as-a-Service

    Leasing / rental lifecycle

    As operators move from “sell” to “rent”, the device return journey becomes core to profitability. LoopOS orchestrates the full lifecycle.

    • Return orchestration at contract end, such as 24 months.
    • Condition inspection and decisioning: refurbish for a new leasing cycle or route to second-life sales.
    • Consistent device lifecycle states so inventory doesn't get stuck between teams.

    Best for: Leasing programs, subscription models, and residual value optimisation.

  • Model 04

    Care services

    Insurance + repair

    Operators increasingly sell device insurance and care services. LoopOS orchestrates repair journeys with partner networks, keeping customers informed at every step.

    • End-to-end flows: pickup → repair → return delivery.
    • Centralised statuses and communications via SMS / email at every step.
    • Better service consistency across repair partners.

    Best for: Improving customer experience, reducing churn, and operational control over repair SLAs.

New revenue stream

Certified pre-owned

Telco-branded refurbished sales

Telcos can create their own trusted refurbished offering, powered by the same devices coming in through trade-in. A brand-trust alternative to pure-play recommerce players.

Best for: New revenue streams, affordability offers, and extending device lifetime with brand confidence.

The certified pre-owned loop

  1. 1

    Device enters via trade-in

  2. 2

    Processed in Handling: repaired or refurbished

  3. 3

    Inventory prepared and published via Exits

  4. Listed on the operator's website, branded and trusted

Outcomes

What LoopOS lets telcos do

Circularity becomes a commercial engine, accelerating upgrades, improving CX, hitting ESG goals and extracting more value from every device in the ecosystem.

Every channel.
One Circular Hub.

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