Customer outcomes
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45%
Year-on-year growth
Omnichannel buyback with AI-guided valuation across 15+ sports categories.
+30%
Capture rate
From broker-led to fully automated circular operations across 100+ stores.
Retail circularity, built for real operations.
Run trade-in, take-back, verification and second-life workflows across stores, countries and partner networks — keeping experiences fast for customers and standardised for operations.
Trusted by leading retailers running circular programs at scale
Two retailer models we power today
Which model are you?
LoopOS adapts to how you already operate — whether you're a multi-brand group running shared infrastructure or a specialist retailer building category-specific circular programs.
Model 01
The Retail Group Model
A multi-brand group can operate different banners while using one shared operational backbone — one engine that powers every brand without rebuilding from scratch.
- One engine across multiple brands — a trade-in initiated in one banner is managed through the same centralised backbone.
- Centralised verification & refurbishment — devices routed to a specialised hub via AI agent for condition validation.
- Instant customer experience — standardised pricing rules make the flow fully automatic with no approval delays.
Best for: High-volume consumer tech (smartphones, laptops, consoles), cross-brand operations, and groups seeking standardisation.
Model 02
The Sports & Specialty Model
Circularity isn't only for tech. Retailers can build second-life programs for categories with larger items and different logistics constraints — bikes, camping gear, water sports equipment.
- Second-life programs by category — focused catalogues (Cycling, Camping, Water Sports, Fitness).
- Convenience-first collection — home pickup instead of forcing store drop-off, crucial for bulky items like bikes.
- Simple settlement — once verified and accepted, customer payout via bank transfer with a clean, trackable process.
Best for: Large items, category-specific programs, and retailers optimising convenience and logistics.
Core use cases
What LoopOS enables for retailers
From returns to recommerce, LoopOS powers every step of the circular lifecycle — across all your stores, countries and partners.
Returns & reverse logistics
Standardise intake, triage and disposition — restock, repair, resell or recycle — with automated routing decisions across your entire network.
Repair & service operations
Manage cases, SLAs, partners, spare parts and customer updates — all in one orchestrated repair flow.
Trade-in & take-back programs
Run device intake, AI grading, dynamic pricing, and voucher or store-credit flows — instantly, at scale, across any channel.
Recommerce & second-life sales
Manage lifecycle states, refurbishment workflows and resale readiness — publish across channels with dynamic pricing and quality grading.
Multi-entity operations
Roll out consistent processes across countries, stores and brands — with the flexibility to adapt locally without losing central control.
AI-powered triage & routing
Standardise intake → verification → decisioning → next destination. AI agents route products to resell, repair, parts or recycle with no manual review.
Outcomes
What LoopOS allows retailers to do
LoopOS helps retailers turn circular operations into a margin engine — without breaking the customer experience.
Industry trends
Circularity is shifting from pilot to core operations.
The retailers winning today are building operational infrastructure now — not running one-off sustainability projects. Here's where the market is heading.
01
Returns becoming profit-critical
Retailers need faster, rule-based disposition and tighter recovery economics — returns can no longer be a cost centre.
02
Repair as a loyalty lever
Service experiences are becoming a key differentiator — especially for premium categories where quality matters.
03
Trade-in everywhere
Customers now expect instant valuation, store credit and clear condition rules — across every channel they shop.
04
Recommerce professionalisation
Second-life requires quality standards, traceability and scalable operations — it's no longer enough to just resell.
05
Regulatory & ESG pressure
Audit-ready reporting, traceability and proof of circular outcomes are no longer optional — they're legally required.
06
Beyond in-store drop-off
Home pickup is becoming a key differentiator — especially for bulky categories where convenience drives participation rates.