How Fidelidade Redefined Claims Management with LoopOS
+25k
Salvaged goods collected
Challenge
Fidelidade observed that, in many insurance claims, damaged goods were automatically considered total losses, even though some of them still had value. This not only increased the overall cost of claims but also generated unnecessary waste.
- Unvalued items After paying compensation, items were not collected, failing to reach their full potential.
- Salvage value not deducted Failing to deduct salvage value led to overcompensation and negatively impacted financial results.
- Lack of buyers for salvaged goods No outbound sales channel existed for these items, leaving potential revenue streams untapped.
- Ineffective manual tracking Manual processes caused delays and errors in handling salvaged goods.
- Lack of system integration Disconnected systems made it difficult to update and manage data across the salvage lifecycle.
Solution
The implementation of LoopOS delivered a unified platform that simplified processes, improved real-time tracking, and automated operations, generating significant operational improvements.
Centralized salvage management
Unified platform for tracking and managing salvaged goods with real-time visibility on status, location, and asset condition.
AI-powered valuation (LoopOS AI)
Pricing algorithm based on actual second-hand market value, providing immediate and objective item assessment at the time of appraisal.
Exit channels for salvaged goods
Items routed to recycling, donation, or resale based on condition, maximizing value recovery at every step.
Process automation
Reduced manual intervention and minimized errors through intelligent decision support on item destination.
Logistics ecosystem integration
Connected buyers, recyclers, donation partners, and carriers — automating workflows across the entire salvage value chain.
Real-time analytics dashboard
Centralized KPIs and salvage data, measuring both economic and environmental value with exportable data for customized reports.
“Fidelidade observed that, in many insurance claims, damaged goods were automatically considered total losses, even though some of them still had value. This not only increased the overall cost of claims but also generated unnecessary waste.”
Impact
This project became a powerful engine for value creation. Through sustainable innovation, Fidelidade achieved:
Major savings
LoopOS AI eliminated overcompensations, and the obligation for item collection discouraged fraudulent claim submissions.
Operational efficiency
Streamlined the entire salvage workflow — from valuation to logistics — significantly reducing manual efforts.
New revenue stream
Opened a profitable resale channel for salvaged goods, turning a previously untapped asset into recurring revenue.