Challenge

"Fidelidade observed that, in many insurance claims, damaged goods were automatically considered total losses, even though some of them still had value. This not only increased the overall cost of claims but also generated unnecessary waste." - Vera de Brito Rodrigues, Project Manager at Fidelidade Portugal

• Unvalued items: after paying compensations, the items were not collected, failling to reach their full potential.
• Salvage value not deducted: failing to deduct salvage value led to overcompensation and negatively impacted financial results.
• Lack of buyers for salvaged goods: no outbound sales channel existed for these items, leaving potential revenue streams untapped.
• Ineffective manual tracking: manual processes caused delays and errors in handling salvaged goods.
• Lack of system integration: disconnected systems made it difficult to update and manage data across the salvage lifecycle.

‍

‍Solution

The implementation of LoopOS delivered a unified platform that simplified processes, improved real-time tracking, and automated operations, generating significant operational improvements:

• Centralized salvage management:  unified platform for tracking and managing salvaged goods with real-time visibility on status, location, and asset condition.
• AI-powered valuation (LoopOS  AI): pricing algorithm based on actual second-hand market value, providing immediate and objective item assessment at the time of appraisal.
• Exit channels for the salvaged goods: items routed to recycling, donation, or resale based on condition, maximizing value.
• Process automation: reduced manual intervention and minimized errors through intelligent decision support on item destination.
• Logistics ecosystem integration: connected buyers, recyclers, donation partners and carriers - automating workflows across the entire salvage value chain.
• Real-time analytics dashboard: centralized KPIs and salvage data, measuring both economic and environmental value with exportable data for customized reports.

‍

Impact

This project became a powerful engine for value creation.

Through sustainable innovation, Fidelidade achieved:

• Major savings: LoopOS AI eliminated overcompensations, and the obbligation for item collection discouraged claim submissions.
• Operational efficiency: streamlined the entire salvage workflow - from valuation to logistics - significantly reducing manual efforts.
• New revenue stream: opened a profitable resale channel for salvaged goods.

‍

ADDITIONAL LINKS: https://report.portugalfintech.org/2025#object-75d4df1d-20b4-4c36-b50c-44f05e721ee3 - In the Portugal Fintech Report 2025, we share a more in-depth view of this innovative project.